Program: Ticket Alerts — Brand: MSP IT Partners — Last updated: 2025-08-27
This Addendum supplements the MSP IT Partners Privacy Policy and explains how we process personal data for the Ticket Alerts SMS program.
Data We Collect
- Mobile number, country, carrier (where available)
- Consent records (opt‑in, opt‑out, timestamps, keyword used)
- Message content you send to us, delivery status, error codes, and engagement (e.g., replies)
- Optional profile data provided during signup (e.g., name, account/customer ID, preferences)
How We Use Your Data
- To send and receive SMS, verify consent, provide customer support, and troubleshoot delivery
- To secure the service and prevent spam/abuse or fraud
- For analytics to improve message timing and relevance
- If marketing program: to send promotions and measure performance
Sharing
- With service providers (messaging platforms, carriers) to operate the program and as required by law
- We do not sell your personal data and do not share it for third‑party advertising unrelated to this program
Retention
We retain SMS program data only as long as necessary to operate the program and meet legal/compliance obligations, after which we delete or de‑identify it.
Your Choices
- Text STOP to opt out at any time. Text HELP for help.
- Contact msp-it@msp-partner.com to access, correct, or delete your data, subject to applicable law.
Security
We implement reasonable technical and organizational safeguards to protect personal data processed for the SMS program.
Contact
MSP IT Partners, LLC.
2367 Delverton Drive Dunwoody, GA 30338
Email: msp-it@msp-partner.com — Phone: 470-890-0023
Updates to this Addendum
We may update this Addendum from time to time. The latest version will be posted at this page with an updated “Last updated” date.