Small Business Tech Support: Selecting the Best

small business tech servicesDo you know how to find the best small business tech support services? Here’s the complete rundown from cybersecurity to cloud:

Are you struggling to find the right tech services company to provide support for your organization? Achieving long-term success starts with a robust infrastructure. That requires support by professionals who have a deep understanding of the field. This includes current requirements for security, backup and recovery procedures, user access and licensing — and solid help desk support. How can you be sure the company you select can support your business both now and in the future? Below, we’ve listed some ideas of what you should be looking for in your small business it support partner.

What Should You Be Looking For in a Small Business Tech Services Company?

Each business is different. However, there are numerous common themes in small to mid-size companies today. These include not having enough time, challenges finding talent, compliance issues and the ability to scale your business rapidly. Many of these problems can be solved by outsourcing. This allows you to mitigate your risks for complex business systems and infrastructure while focusing your time and efforts on the core competencies of your business. Successful entrepreneurs recommend specializing where your company adds unique value, and consider outsourcing the rest.

Technology is the heartbeat of modern small businesses, and your infrastructure must support the needs of your business. Maintaining the headcount that would be required to specialize in the in-depth tech services that you will need would be costly and unnecessary. This is especially true when you are unlikely to need full-time assets in positions for cybersecurity, for example. More than 23% of startups fail because they don’t have the right team on board. Furthermore, the additional time and effort devoted to hiring, motivating and sustaining a robust technology team could cause your leadership to be less focused on growing the business. Taking a proactive stance on your infrastructure can save you a significant amount of capital over time. You’ll be focused on creating sustainable processes instead of scrambling to resolve system outages when they occur.

Select a Tech Service Company That Will Listen

When a potential small business tech service company comes into your office and already has a plan in place for your business, they are likely offering a cookie-cutter approach. This may not provide the best options for your unique business needs. Searching for a tech services company may take some time, but it’s best to work with a partner who thoughtfully listens to your business constraints and challenges, and then offers proactive ways to bypass these issues. When your IT partner has a deep understanding of your business processes and future expansion plans, they can work with your team to create a strong strategy for your technology services support.

Does Your Small Business Tech Service Company Understand Your Vertical?

Some business verticals have unique needs. Health sciences organizations, for example, need extreme cybersecurity measures. Financial organizations need for near-instant backups. Your ideal small business tech support company will have an understanding of the distinct challenges that are faced in your vertical, and be able to provide you an up-to-date working knowledge of the requirements to maintain compliance and effectiveness for your business. Reporting and compliance can be complicated, especially as your business grows and expands in new directions. A proactive partner takes the time to research and provide solutions that create a positive experience for your customers with the system consistency that you need so your teams stay productive.

What Are Some Key IT Services You Can Outsource?

Depending on the needs of your business, you may decide to outsource some or all of your technology needs. A comprehensive suite of solutions offered by a premier tech services company would include:

  • Microsoft Office 365 or Microsoft 365 licensing and support
  • Email and web antivirus / antispam solutions
  • Cloud storage solutions
  • Managed help desk support
  • Cybersecurity solutions and active monitoring
  • Local and remote backup solutions with redundancy
  • Disaster recovery and business continuity planning and processes
  • Support for both Mac and Apple OS
  • Comprehensive compliance solutions
  • Hardware and software procurement and integration services
  • Remote monitoring and platform management
  • Executive-level technology consulting
  • Vendor management
  • Software application updates, upgrades and patching
  • Network security design and implementation

While you may not need all of these services, your technology services provider can help determine where they can add value to your organization. This can limit the time impact on your team and helps you maintain a balanced technology budget.

Small Business IT Support Pricing

When you look at the costs associated with a data breach or a significant loss of information due to fire or flood, the ongoing cost of proactive technology support pales in comparison. Break-fix solutions — deployed when critical technology fails — are incredibly costly, and can cause serious disruption for your business. Contrast the idea of spending days or weeks without your business data or systems, including the loss in productivity and other downtime costs, with the balanced monthly payment that you will experience when you work with a tech services company. You’re able to budget more effectively and save your organization time and money when you outsource your infrastructure, cloud storage and help desk technology needs.

Finding the right small business tech support services company doesn’t have to be painful when you work. Work with a llfe-long education client, so they can share updated information with our clients and be the right partner for your business.